PetMedics Veterinary Surgeons - Worsley

Reviews

• TT

  Tim Tam

  2 days ago
  2.0
  ​I want to express my sincere thanks to the vet who looked after Eric (8227409). Eric is an elderly cat who was abandoned by my former neighbor. While I am not his official owner, I treat him as a friend; I feed him and bring him inside during bad weather. When his back legs started failing, the vet was incredibly professional, thoroughly explained the situation, and we agreed on a pain-relief plan to keep him comfortable. ​Unfortunately, the administrative process for his repeat medication has been incredibly confusing and frustrating. Last Friday morning, I ordered his pain killers via Animed and called the reception to provide Eric’s details and the order number. I was assured the prescription would be sent that day. ​By Monday, Animed emailed stating they hadn't received it. I called the clinic again at 12:39 PM and was promised a follow-up. At 5:31 PM, a vet called to say it was approved. However, by Tuesday afternoon, Animed still had nothing. I then received another call from reception asking me to come in and buy the medicine physically, despite having already explained it was an online order. ​Eric is nearing the end of his life, and my only goal is to keep him comfortable in his remaining time. The veterinary care here is wonderful, but I truly hope the clinic can streamline and improve their prescription management process to avoid this kind of distress for caregivers.
• EG

  Eloise Griffin

  Apr 2, 2026
  5.0
  The staff here were so lovely, really supportive and friendly. 🫶🏽
• NN

  Nicky

  Mar 31, 2026
  5.0
  After the most traumatic Sunday, my beautiful cat Bella paased away on the way to the vets. So I can't comment on what treatment she would have received. This morning I received two cards with her paw prints inside and some of her fur. I am so thankful for these ♥️ thank you very much
• CB

  Connie Bea

  Mar 30, 2026
  5.0
  Zuzana was brilliant, the care she showed both my rabbit and myself was second to none. I was a nervous wreck bringing him to a conscious CT scan and when she mentioned sedation I genuinely felt my world crumble. I don't know why I panicked as he was in such competency, caring hands. For someone who isn't a rabbit specialist she did right by us today. Could not fault her practice A huge thank you to the reception staff for checking in, offering hot drinks and letting us stay there whilst he had his scan and recovery. Outstanding practice. We are absolutely pooped from our trip and procedure but bringing him home again was worth the world.
• VH

  Vicki Horrocks

  Mar 26, 2026
  5.0
  We can’t thank the team enough for the incredible care, skill, and compassion they showed our puppy, Dexter. Every single person who looked after him went above and beyond — from the gentle fuss and endless patience to continuing with his multiple other medications to support his recovery from a different surgery! There were moments when it genuinely felt like we might lose him, but the dedication and support from the whole team carried him through the hardest days. Thanks to their expertise and kindness, Dexter is home and recovering, and we’re so deeply grateful. Truly outstanding care from start to finish.

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